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"‘ Send in the drive and will take a look’. Sent in a working but corrupt drive. Got back a non working bag of bits because the quote was I believe excessive. To boot was charged £18 postage when it cost £6 to send. You’ll want to be desperate."
Helpful Report
(Ripon) -
Dear Matt

I am sorry you feel that the resources and time spent trying to find a solution for the mess you made to your data was something you could leave a negative review about.

We offered to try to work out how the AFPS encryption had affected your data based on your original inquiry as follows :-

"WD MyBook drive. Hi Since I enabled AFPS have not been able to access drive. Drive will not mount but disk drill sees the files. The encryption process of the drive is stuck on 30%

Tried via terminal commands to reset but no joy"

We could not be sure what the problem was so offered to asses it.

The drive arrived 3 weeks later. We take it at face value the drive had not been further interfered with in that period

Our engineers found the following ---- FW been messed with and drive locked but cloning now then we have to get round the APFS problem ---

There were actually no bad sectors, so any damage to the file system and data was as a direct result of other interference before the drive arrived with us.

We explained the damage and you requested the drive back.

There was no charge for the time and resources of several staff in the team who helped progress your case.

We did charge a minimum invoice of £15+vat for UPS tracked courier return.

Regards

Andy Butler
R3 Data Recovery
R3 Data Recovery is rated 4.70 based on 360 reviews

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