Somehow I managed to break a hard drive and after a thorough search online I found R3. Having to learn the hard way I never back up my kids pictures or videos and was desperate to get something back. Using R3 they put my mind at rest and tried to recover as much as they could. Throughout the whole process they were helpful and when a folder couldn't be found they tried their upmost to do another scan and try and find it. I have the majority of the pictures back, in a proper photo format I may add too but have lost some of the videos. This was an expensive lesson to learn but cannot fault R3 throughout the whole process. Should I ever be stupid enough to not back the items up again i will use these without hesitation. I read a number of reviews of other companies and did some ground work prior to using R3 and I must add that they were the ones who were helpful, attentive and had really good customer service. I would recommend them to anyone looking to recover data.