Unbelievably helpful, I have witnessed R3 giving help over the phone to several people with their situations. Talking them through their data storage and recovery problems and spending many minutes attempting to fix potential clients problems over the phone without even charging for their time! . Even then, when it is not possible to fix it with general help via the phone they will then talk potential customers though the possible costs, procedures and outcomes with a best scenario and a worst scenario and several other possibilities too. I don't know of any other service that are as helpful and supportive of a clients needs - before they even have the caller as a client!. Beware of other poor substitutes, sincerely, these guys are the best!