I have recently used R3D to retrieve data from an external hard drive. I called Andy at 11pm on a Saturday after my hard drive failed, he immediately ran through the symptoms and calmed my fears that all data was lost, but was honest that data recoveries are not always successful. I required the data immediately as it was for a deadline the following Friday, the issue was I was based in London and the lab based in Sheffield. After searching all data companies in and around London none would answer my call on a Saturday. In fact no one else would answer my call or say they could look at my case on the Sunday. i took the drive myself to R3D and was very impressed with their facilities. Andy also explained the whole process and what they were doing at each stage. Unfortunately the hard drive had a physical failure and needed to be rebuilt to have any chance of recovering the information. After starting the rebuild at 4pm on the Sunday, Andy advised it would take him and his team until the morning to know if any information was recoverable - fantastic I thought. Andy and Mark got to work on my drive as soon as I left and by 10pm on Sunday they had retrieved almost the entirety of the information of my hard drive. I cannot reccomend R3D highly enough, they are clearly experts in their field and have a passion for what they do. Through the whole process Andy kept me informed of progress and explained everything they were doing. If you have a crisis or any data recovery needs these are the guys you need