When I originally fought the website and called I thought the service was to good to be true especially at the cost of £300 to get all my memories, movies and work documents back. However I couldn't have been more wrong, firstly the price I was quoted was without tax (no one mentioned that), secondly I received the totally wrong item that I requested and it was the wrong format for my Mac, which I had explained several times. Altogether its taken about 6 weeks when I was quoted 5 days. All the files I had recovered are in a mixed order when there was a lot of pictures etc, its not ideal to have them numbered so you have no idea where anything is, I don't know where to begin to try and organise them. The customer service I received was shocking. I would get an email from someone then when i returned their email I wouldn't get a reply for a few days on some occasions. When I tried to call I was told by Lauren that a technician would call me straight back. On several occasions I had to wait days or even had to call back to chase it up. Altogether this could have been a great service, but I'm highly disappointed and would defy not recommend the service to anyone. I felt as soon as you received payment you lost all interest in me as a customer. Regards Damon