It took 1.5 hours on the phone to set up the insurance, first time i see it takes that long, normally is just go online for 10 minutes max, i think you need to improve and go online all the way, obviously i have got a quote on gocompare.com and when i called you guys the same quote came up 100 pounds!! Just like magic!! On top of all that i had to contact you guys again the following week to remind you about sending me the welcome pack and all the documents, not even because i paid for the full year in advance, to be honest i am insured with you because it is the cheapest option that came out in the search.