"I have used quid market in the past and the service is ok, although a little long winded. The most recent loan I applied for was not a good experience at all, I first of all tried logging into the site using my existing username and password, for only to be told that my credentials did not match, I clicked the forgotten password link, received an e-mail, clicked on the link contained within to reset the password only to be taken to the logon screen again.
I then proceeded to apply as if I was a new customer, the form application is pretty straight forward although a little buggy on a mobile / tablet, at the end of application I was presented with a screen saying that someone would be in touch should further information be required, I received an email 2 hours later asking me to send a wage slip because my employment could not be verified, I sent a wage slip within 10 minutes of receiving the email.
2 hours later I received another email saying my funds could not be released until I sent in a wage slip, I replied to the email saying I had sent it 2 hours previously.
In then received a further email 3 hours 20 minutes later asking me to confirm why I had no money left for the rest of the month? Again I responded within 10 minutes with an answer.
1 hour 30 minutes later, I received an email saying that my funds had been released and would be in my account shortly...Well shortly was a further 6 hours.
For a returning customer who paid up on time with no problems previously, I find the whole process long winded and unnecessary, if I'd have been able to log in and complete a re-application I think everything may have been dealt with a lot quicker?
I now have the funds I applied for, but unless the process is simplified and made easier to apply I shall not be using Quid Market again in the future."
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