Please do not waste your time or money using this company. It is better to save the extra couple hundred pounds and go to a physical phone store or online store with a better reputation. I have tried to be patient with the current lockdown situation but it seems this company has chosen to exploit the situation causing its customers more time, hassle and money then it was worth. I ordered my phone on the 21st August reading and understanding it could take up to 10-14 working days, although their wording leads you to believe this to be an unlikely timing and it should be much less time. I then chased them on day 10 to inquire how soon I would likely receive the phone and if there were any delays. To which they said they were still within the timeframe but the current climate would impact delivery. I asked then why I was not informed sooner so that I could make the decision whether to request a refund or not. They have yet to give me an acceptable answer to this. Instead I am now told it will take at least another 14 days for a refund and still may take longer due to the current situation. Now I am finding it difficult to understand how they have neither the money I have already paid them or the phone for which I have paid them! It has cost me my own business income to be without a phone for so long, they have caused me unnecessary stress with their lack of customer service and general incompetence. It is precisely companies like this that give online purchasing such a bad reputation and drive customers away from smaller online companies. Extremely disappointed and will be taking legal action to refund for time, money and anguish. They have essentially held my money for over a month with and all I have received is a lesson on their incompetence.