AVOID THIS COMPANY. I cancelled an order as Quick Mobile Fix hit the 10-day mark and still hadn't given me a dispatch update, and I needed a new phone. I was then told it would take 14 working days to process the refund (which is ridiculous but I gave them the benefit of doubt). 14 days later... no refund. I've contacted them and they have said they need a further 2 weeks to refund me - for an item they never provided in the first place! This is disgusting, they are earning interest on my money without having provided a single product to me. And I cannot get a response from them through any channels.