Phone arrived as described, in 'pristine' condition. Easy ordering process, including finance options, and competitively priced. However, the earphones included in the phone bundle I purchased were missing from my order, when it arrived. I contacted Quick Mobile Fix who apologised and said they would ask the warehouse to dispatch immediately. Nothing arrived. Contacted them again and asked to send the missing earphones. No response to this, just a message to say they had refunded £5 to compensate me for the missing earphones. I messaged again to say I would prefer to receive the earphones, as ordered. No go. Just £5 refund. I am unable to find earphones of similar quality (including postage) for £5. I am not happy with the end result and not having my original order honoured, as paid for.