MAKE YOUR OWN MIND UP - I THINK THE EMAIL CHAIN IS SUFFICIENT WARNING!! 4 Oct at 10:40 Hi Tony, Unfortunately due to high demand we are currently experiencing a delay of up to 1-2 weeks to be able to get your phone dispatched. ​ I do apologise for this. Kind Regards Neil Customer Services Quick Mobile Fix 4 Oct at 13:28 Thank you for the update but I must have before the 15/10. If this is unachievable please advise so I can source elsewhere. Thank you 4 Oct at 13:55 Hi Tony ​​ Alternatively, if you do wish to cancel the order, please let us know via email All refunds are processed within 14 working days Kind Regards Customer Services Quick Mobile Fix 10 Oct at 12:21 Any further update available on my order please Regards Tony 11 Oct at 09:47 Hi Tonycampbell01 Unfortunately, there is a significant delay with the quality control checks and devices are due to be dispatched within 1-2 working weeks. Alternatively, you can cancel your order. However, be aware that our refund policy is 14 working days. Apologies for the delay and inconvenience caused. Kind Regards Customer Services Quick Mobile Fix 11 Oct at 12:20 You advised on the 4th of delays: So what is the realistic ETA? Not prepared to wait a further 14 days for a refund - this was a gift and I previously advised I must have by 16th Oct, very latest so are you able to expedite or must I initiate a chargeback? Thank you Hi Tonycampbell01 Unfortunately, there is a significant delay with the quality control checks and devices are due to be dispatched within 1-2 working weeks. Alternatively, you can cancel your order. However, be aware that our refund policy is 14 working days. Apologies for the delay and inconvenience caused. Kind Regards Iveta Customer Services Quick Mobile Fix 11 Oct at 12:34 Were you unable to read and address the specific points in my last email? Chargeback will be initiated by close of play today if you are not able to be more helpful! Thank you!