Apathetic customer service. Lost a day waiting on turf that never shipped. Lost money hiring a gardener who couldn't do her job without the turf. Contacted customer service on the day, rep Chris Brier unapologetically wrote back: "[...] your order didn't come into the hub with a delivery date selected." Then proceeded to cancel the order and a refund without my consent. Despite sending over proof of the order and delivery date confirmation and asking for compensation in the form of an express delivery of the same lawn at company's cost. After following up two times for a response, Customer service rep directed me to his first email, disregarded my query, lacked any will to rectify the situation, didn't take any responsibility for the inconvenience on behalf of the company, didn't show concerned for a customer. We're all stretched thin because of the Covid situation, an attempt at an apology would have gone a long way.