I bought a cistern from them and the delivery time was spot on - justtwo days. That was the best part. I installed it the next day but I soon discovered the float valve was not working at all - water still flowed even if I manually held up the float That meant I had to turn off the water at the ball valve and now flush the toilet bowl using a bucket. I have contacted the company by phone and email to get a replacement float valve but all I'm getting is emails from them asking spurious questions to which they already have the answers from my order etc. It seems to me that they are using stalling tactics to make me go away. This company is rubbish - DO NOT BUY FROM THEM - you will regret it. It's a pity I can't give no stars. I am now sourcing a float valve from another company.