We ordered a tap with pull out hose for our kitchen in January and went away to Australia for a month. It arrived while we were away. The kitchen company then postponed us twice and then we went into lockdown. Last week when the plumber fitted the tap he said that there wasn’t a pull out bit. He’d fitted it by then 😬. We phoned QS Supplies (unhelpful customer service person) then contacted them online, and at their request sent photos of the tap and box. The label on the box did say ‘pull out’ hose, but it wasn’t the right tap. Since last week we have made repeated attempts to get what we paid for.