Hi, I have ordered with QS on the past with no issues as no incorrect or missing parts. This time round two items have missing parts. The tap never had any fixings and they sold a incorrect rapido system. They have NO customer service. They are a third party purchasing from a supplier and they promise to get back to you and never do. This problem has been going on since the 20th of December and til today I’ve received nothing. I will NOT be purchasing from them again. If you purchase a product and it’s complete, the price is great, your laughing. If you have any sort of item is missing from their end- game over. They will NOT entertain you. I’ve since had to call Grohe and resolve myself.