As a customer of 5+ years, I think I have some relatively good insight into customer experience beyond the sales-pitch honeymoon period of new customers. I moved my accountancy needs to QAccounting having been unhappy with the firm I was previously using. I've had a couple of QAccounting account managers, but for the last few years 'Donnie R' (to not post entirely identifiable details) has been my account manager. Nothing has ever been too much trouble for Donnie, and I don't recall ever having to chase Donnie for an answer or to respond in a timely fashion. Even in Donnie's absence, his colleagues (Sheila in particular) reply promptly to either set expectations of an answer on Donnie's return, or more often than not to fully answer any query I have in my account manager's absence. Donnie and the team are always very pleasant and engaging to deal with and one thing I particularly like about QAccounting is that the team always provide a clear and legible answer in plain English rather than an array of complex accountancy jargon and acronyms that would be difficult to understand. I've also found QAccounting's service offerings and fees very transparent. I have no affiliation with QAccounting other than being a customer who happened upon them 5+ years ago looking for an accountancy firm that could offer prompt, authoritative, plain-English services to help me navigate running a small business and dealing with invoicing and HMRC. I would strongly recommend QAccounting for any SME in need of professional accountancy services.