My account manager is Donnie Robinson. Of the 3 I've had, he's probably the best so far. Been with qdos for nearly 7 years, as my only accountant I don't have anyone to compare then too. For the most part, it's been very good, but there have been issues. The outstanding issue is the client portal is shockingly bad since the rebrand from qdos to qaccounting. It's a mobile only site so looks terrible on a desktop web browser. Easy to fix, but after 2 years it's never been updated. The other issue I find, is that tax return. They often come out 3-4 weeks before the submission deadline, such gives little time for you to review them and less time for questions and errors to be corrected. Many of my tax returns get resubmitted with corrections. Personal tax calculations are normally fine, but again could be sent in April instead of late November. Expenses can be a hassle. Easy to submit but hard to reconcile. Showing them online would be so much better, it took a good 4 hours to find out why the director current account was wrong, and was due to an issue in mileage claims from over 3 years ago. I submitted the wrong number on the claim form, Qdos fixed it, but didn't tell me so I took out too much money in expenses. Would be better to reject a claim if any errors are spotted. Would also be good if they didn't break up invoices that go over a tax year, and just used the tax date on the invoice instead. It's good that book keeping will talk to you on the phone to explain things as well. I'm well versed in the rules, but you do occasionally get some small questions that need clarification.