To anyone out there, please do not be duped by Purple Bricks 'full management' fees and promises of dealing with all queries with tenants - they just won't. They refer everything back to you to make a decision (often on problems that can be easily dealt with by their people) and in cases, despite them having £200 of our money in a pot for "emergencies", they will use contractors who expect an upfront fee and they tell you to pay this. I have been battling for months with them over a faulty alarm and instead of sorting this themselves (that's what I pay them the full fees to do), they are refusing to deal with it and asking us for £150 to pay this new person. It has been an endless source of problems from them changing their banking details, and then telling us the tenant hasn't paid their rent (it was sat in another account for PB and no-one thought of checking there so we had no money for days) to just being generally useless at answering emails or getting a decent response off them. Avoid at all costs, its one of the biggest mistakes we made using them as a letting agent.