Used Purple Bricks on a fully managed basis to let out our flat whilst abroad. There have been a multitude of problems. They asked us to conduct the viewings for them then they called our tenant the night before she was meant to move in stating she could not longer move in without informing us, this left her in tears and we had to go the next day and check her in and exchange keys ourselves. They kept her deposit for 4 months before putting it into the DPS scheme. Despite being fully managed we have had to deal with all repairs ourselves from the other side of the world. The 6 month inspection date came and went with no correspondence from them until we chased it up, it has now been over 7 months and no inspection has been carried out. Our 'dedicated property expert' takes over a week to reply to any emails we sent. Essentially, this has been very stressful and not what we paid them for. The company is useless please don't use them to rent out your property they are absolutely terrible (hence the overall star rating!)