Despite what tv ad says it is totally online - it was impossible to get hold of agent other than via the web site - he didn't even have an answerphone on his mobile. Opted for deferred payment so had to use their solicitors who were totally disinterested. Rec'd an offer and after 4 months no sign of a date for exchange of contracts even with no chain on either side. Just didn't bother chasing up responses from buyers solictor and took up to 8 days to send me the replies/further questions. 6 months on and sale has just fallen through so on an empty property I have had 6 months of mortgage payments/council tax and utility bills all for nothing and now I have to start again. When I told agent I was going with someone else he was totally disinterested, afer all I have to pay fee anyway so what does he care!