Purchased two items, which were dispatched promptly. Neither were suitable - one I simply didn't like , the other (mens leather wash bag) was poor quality and nothing like a previous one I had purchased (it was very discounted, so that's perhaps why). Anyhow, returned them using their returns service. Here I am now, over two weeks later , still no acknowledgement of receipt and despite contacting them twice by email - no reply , let alone a refund. Website is devoid of a contact number. So I am increasingly frustrated by the whole thing and certainly wouldn't use them again. Very very poor customer service.