Overall, a very efficient service. There was only one thing, I was unhappy with and that was the delivery arrangements of the ashes. They were scheduled to arrive when I would have been at work. The time was amended without any difficulty but I had had visions of queuing at the local sorting office for my Mother's ashes, which I feel is inappropriate and insensitive. Mutually convenient times need to be put in place for the handover of the remains. I did mention this at the time. Having covered that one blip, the rest of the arrangements were faultless and I would certainly recommend Powell & Family to anyone who needed a service such as this. I sent an email saying as much and thanking them for their service, kindness and sensitivity at the time so I find being asked to write a review a little excessive and somewhat commercial. I appreciate that this is a business like any other, but I would like to hang on to the delusion that cremation is a dignified, personal part of a loved one's departure that transcends marketing and trade. Frankly, I'm a little shocked to be asked to write a review, clearly my comments at the time were insufficient.