Initially i had a very upsetting response when they were informed of my partners decease . Following on they followed up with excellent customer services. i will use them for myself, however they need to review how they deal with cases where the coroner is involved which means they cannot remove body. They need to be more proactive in helping source a local undertaker ro remove body on their behalf. in my case the ambulance crew eventuality did this for me. This happened on a Saturday . they then contacted me on the Monday and from then on service was expellant