We pay £15 per month for a "service" contract. Today we needed it, fast, just to get an engineer to talk me through a reset so that I could leave the house. This is a simple phone call and a 5 minute job. This was the "service" that I got for my £180 or so per year. Had to wait on the phone 3 times for about 15 minutes each time chasing them up, listening to crappy music and the usual nonsense and garbage about how, because of COVID, all their customers can just damn well wait. Was promised a call back, which didn't come and didn't come, necessitating the chasing. When I complained about this, I was argued with. They said they record the calls - and I hope that they did! It took us 90 minutes to get this sorted, which ruined the trip that we were trying to do. So many businesses are ruthlessly using COVID as a fig leaf to slash costs, justify abominable service, and turn their backs on what used to be called Customer Service. This felt like one of those. I do sincerely hope that in addition to nearly £200 per year in fees, we are not also paying through our taxes (and our noses) for COVID business support and furlough for this shambolic outfit, while it, and its staff, treat us in such a rude and contemptuous manner. They're coming to do a "service" next week. Once they've done that, they've had their last payment from us.