I must say I was very disappointed with the lack of customer service and not making anything clear on the website or over the phone. About 3 months ago we attend few training courses and we was very happy with the training and the equipment that was on display. We have been very unlucky with regards to getting our shop open, with loads of construction work etc. However I really wanted to get number of you point of sales posters and table menus to see where we can put them in our shop and how they would look. On your website it clearly shows it is free of charge, I understand that we have not put an order yet but that should be taken into account that we will be making an order within the few weeks’ time when we open the shop. I thought the whole situation could have been much better handed over the phone, if you colleague explained to me that you are unable to send any point of sale poster etc before making an order I would of totally understood, but I clearly explained to her that, we will make any order with the next 2 weeks or so. As well as the lady on the phone confirmed with me to say that she will then just send our little table menus just so we can get an idea, which I said that will be fine for now. However today when I check my bank account the fee for the delivery has been refunded, which clearly show that you guys won’t send these items as well. To be honest I won’t hold these against you, as on the day when we had our training you guys was amazing and very helpful. I hope when we make the order you guys will be able to send the poster etc.