After paying for the item 2 weeks ago I received a text notification on Sunday night giving me a 4 hour window for Monday 9th. I arranged for someone to be in for the day at some inconvenience only to receive another text early Monday morning telling me that it was at the wrong depot and would not be delivered. No details of a new delivery were sent after 3 days of trying to call and email both Proform and Panther (the courier). I eventually received a call last night from Panther who said they would call me back before 5:30pm and let me know what is happening. They never called back! I've now got through to Proform....after speaking with someone from their customer services this morning (who actually seemed very helpful) I still have had no details of when I will receive the treadmill...and after being assured they would call back within half an hour....2 hours later and I'm still waiting. They've taken my payment, but I've got nothing to show for it and no idea when or IF I will get it. I am only writing this review now as whilst still waiting for information the only communication I actually do get is an email asking me for my feedback ! Extremely disappointing experience so far.