Having been let down by our previous mortgage advisor (who went awol immediately after we sold our house and right before the new mortgage was finalised) we had really lost confidence in mortgage brokers. Thank goodness we were pointed in the direction of Libby at Private Finance. Ours was not an easy mortgage to obtain (two houses on one plot and three owners (two in their 60s). However, Libby worked tirelessly to get the perfect mortgage for us at a fantastic rate and with just the right monthly repayments. She stayed in contact with me throughout the process and regularly checked up to see how everything was going (even taking time out of her sister’s graduation to give me a call and keep me updated. It is incredibly rare to find anyone so dedicated to providing such excellent customer service and I can quite honestly say that she earned every penny of the brokers fee. We will always be incredibly grateful for the work she put into getting us our dream home.