There was no issue with the coaster when I finally received it. However the process of getting it was somewhat complicated. I received an email with a link to enable me to track the delivery process from Whistle.Eventually by looking at this I discovered that it had been damaged in transit. I then received an email from Hermes saying they were going to deliver it shortly. A couple of days later having not heard anything else I received an email asking if I was happy with the product and your service. A I hadn't received the product I replied stating that. The following day I received an email apologising for what had and promising to investigate saying that they shouldn't have said they were going to deliver if it was damaged. Eventually I received an email saying that it had been despatched and a couple of days later I received the product.