We were meant to accept delivery of 72 hug mugs 10 days ago. I emailed 3 days after not receiving them and did not receive a response, so called the next day and I was told that I would receive a call back to update me. No call back. I called again this Monday a week after expected delivery, I was once again told to expect a call back. Again, no call. I called again that evening and was told I would receive an email in 5 minutes to update me. No email. I was very unhappy by this point and wrote an email asking to hear from the company by 10am the next day. No contact was made, so I had to call again. This time I spoke to the manager who told me that the mugs had not even been put into production yet! He informed me I would receive a mug yesterday to approve. I received no mug and called to inform him, guess what no response! So your company has now had our money since the beginning of January and we have received nothing, apart from APPALLING customer service! VERY UNHAPPY