Found them to be a little cheaper than most sites even once you add on documentation fee etc. I opted to pay extra to let them do the paperwork which cost me £19.99 and it was money well spent, I sent the V5 to them late on a Tuesday night and by Wednesday lunchtime got an email to say all was good and ready to put plates on car, 2 days later my new V5 arrived, I have friends who have done it themselves in June and are still waiting, plates came quick, regular updates via text & email incase you don't check your emails, whole purchase from start to finish was flawless, didnt have to contact them once about any concerns.