What a disappointment! I bought the registration in May and wanted the transfer to take place on or around my partner's birthday on 4 September. I was advised that they required up to 15 working days to do the transfer and that they would 'action the transfer on receipt of the paperwork' and 'have a note on your file from you that you don’t want it completing until September'. I duly provided the paperwork to allow 15 working days and sent an e mail reminding them of the note on file about completing the transfer in September. However, Primo went ahead and completed the transfer the next day, resulting in a transfer being made three weeks ahead of when it was requested, thoroughly ruining the birthday surprise. I asked if the matter could be resolved and was put through to someone called Paul. It turns out that this is (a) director of the company whose real name is Peter whose explanation was that they cannot guarantee the date of transfer. When asked to explain what the e mail from Primo about completing the matter in September meant, he simply repeated that they had no control and it would be too hard to make transfers on the dates that customers required. Right from the beginning I was convinced by a member of Primo staff that a benefit of using their transfer service was to get the transfer sorted when I wanted it; and they clearly have the ability to sort matters on a specific date, ie their Christmas Eve transfer service. What a waste of money in paying for them to do the transfer. Very disappointed in the situation and the failure to admit that they did not fulfil what they promised. Even more disappointed at the attitude of Peter and the way he wrote subsequent e mails about the matter, particularly when he accidently revealed that he was in fact Peter and not Paul. No doubt he will write a similar response to my feedback.