I placed an order for the first time on 21 August for my sons new school uniform. It is now 6 September and over the 10 working day maximum and I have not received this. This evening I received an email to say they had no idea when I would receive this. My son had to start school without his kit which is a bit sad for a new year 7. I rang customer services on Wednesday and after a 25 minute wait I had a defensive lady tell me this would be sent out today which has clearly not been the case. If I can avoid using this company in future I will do so as my experience has been very poor. I also note also they charge for delivery and returns despite the high cost of the total items. I am highly unimpressed and feel that with a new school year being an annual event you would expect a much higher level of preparation.