Customer service is non existent, if you have a query they have the same answer for everything, you cannot speak to anyone, not even live chat, only through dms on social media, and then they only respond when they feel like it. I was told after a couple of messages that I should stop messaging as I was stopping them responding to other queries! They will not investigate missing parcels (although it seems the carrier never receives the parcels) it’s just PLT passing the blame. You have to wait two weeks after they have taken your money for them to even consider a ‘lost parcel’ and then wait while they consider a refund. ABSOLUTE CROOKS. AVOID AT ALL COSTS.