I am absolutely disgusted with this company from start to finish. I was lied to on the initial call, was told it was EE, then when o2 was mentioned i said i thought you said ee, who i was with, they said that because they represent other providers, may have got mixed up. I fell for their pressure selling. I was told o2 was better in my area. Then found out, there was no cooling off period. So with terrible non existent signal at home or work, pressure sold and mislead by info that o2 in my area was good, and its terrible, so instantly regretted it. NOW, 6 months in, phone blew after update, and I have had no phone for 3 days now. A BUSINESS WITH NO PHONE! AND NO ANSWER OR URGENCY TO GET A NEW ONE!!!! TERRIBLE! I am seeking legal advice to terminate my contract, and contacting the ombudsman