Ordered travel system online and it came very quickly. Unfortunately, the system wasn't fully functional - the closing mechanism was broken. Contacted Pram Centre using their live chat facility, which was good initially but nothing appeared to happen. Waited around 1week and still hadn't heard anything back. Then had trouble contacting Pram Centre to actually speak with someone about the issue. They did however eventually call back but I had to resubmit my query, explain again the issue and provide (again) photographic evidence. I've now been asked to wait a further week before hearing back? Hopefully it gets sorted soon as it'll be over 2 weeks since purchasing it and I'm no clearer as to whether it's getting fixed, replaced or A N Other? Fingers crossed! It can't be used until it does...