When we finally get to open our bike and get it where we want it within our property then perhaps we would be happier. We have been messed around by this company whose delivery service was terrible and now have a very heavy piece of equipment in our garage that we cannot move...and we have to pay extra for the privilege of getting them back to help us. The delivery was kerbside only (which we did not want and did not know about until the driver arrived) and came on the wrong day. We contacted the Batley store who were initially very helpful but then we found out 6 days later (when they didn't reply to an email that they requested we send) that the information given was wrong and that we had to ring their main helpline. No one answers this. It is a voicemail service. I have now left two messages and emailed them and still no reply. Rubbish service. Unless they resolve this urgently I would never use them again and would advise others not to do so.