PLEASE READ BEFORE PURCHASING FROM THIS COMPANY!! We ordered a fridge freezer for £1,650 as part of our kitchen renovation, this was just as the country was placed into lockdown. As a result of the lockdown the kitchen fitters can't start the job, because of this we had to cancel orders for several new appliances, one being the fridge freezer with powerdirect.co.uk. I was asked to email my cancellation request to them, which I did immediately, I then got an automated response saying the request would take 5-7 working days, this isn't a problem and I was happy so far, I still wanted to purchase it from them and had every intention of doing so once the lockdown restrictions were lifted. It is now 18 working days since the cancellation and I still haven't had a refund, not only that but they will not respond to any of my emails to the cancellations department. I decided to test them by emailing them from another email address querying a very expensive 85inch TV from their website, as I am looking at refurbishing that room next, guess what.....they replied within 5 minutes, who'd have guessed it right? So I replied to their email and also asked if they could take a look at my cancellation request as it's been going on for some time, they answered stating they didn't work in the cancellations department, that's fine can you just send it over to them and give them a polite nudge...NO!! This company is basically enticing you in with low prices to get your money to raise their cash flow, take a look at their website, they have virtually no items in stock. This is bad trading practice, I'm now going to start legal proceedings, not only do I want my money back but I also want to ensure this company can't rip people off like they are trying to. I will come back and update this review once I have more information but please, in the meantime, do not be tempted to order from this shambolic company because the price is lower, it's lower for a reason. Read the reviews on here before making your mind up. I will be contacting Trading Standards today.