We had to wait 8 days for our item to be delivered which is crazy. We were given a 3 hour window the morning of arrival and the delivery drivers arrived half an hour after the latest time given. When they arrived they knew nothing about the wet install we'd paid an additional £30 for and we had to stay and discuss ways with them to get the tools they needed. I think this was the fault of the delivery company and not Power Direct though. They then decided to send those drivers off and would get others over to us that day to install our washing machine. No one arrived until the following morning when we had to wait in for another 3 hour window. Then, those drivers also were misinformed and it had been booked for a 'pick up' and not an 'install', so they also had no clue how to install our new washing machine. We had to tell them to connect it to the water as they were leaving without doing that!!! Then they left with the washing machine in the middle of the kitchen as they couldn't work out how to push it under the units with the stoppers on the feet of the machine. In the evening family members came over and managed to do it in 1 minute. Really, really poor service and stressful - would never recommend this and I should get a refund for all the problems on the installation.