The only reason I gave 1 star is because it wouldn't let me put 0! Where do I begin? Well for starters I wouldnt go near them with a barge pole! So there has been problems since day one really, I applied for a quick quid loan over the phone but they refused me. As I was about to hang up the phone they told me 'actually you have been accepted for a pounds to pocket loan'my first thought was great! It means I can still go on holiday but I wish I never even bothered... My father sent them a cheque in December for the final amount...at first they were very dodgy about giving me an address but anyway they did. The cheque was sent with the full settlement figure and sent recorded delivery. Before my dad went away on service he relieved a message saying the cheque had been received. Oh brilliant were everyone's I initial thoughts! Well! 4 months down the line of recovering phone calls multiple times a day and letters, my father returns home and realises the cheque was received but never cashed! So I had an ongoing battle with them about 'where the cheque has gone!' I was being threatened with bailiffs and going to court for something that wasn't even my fault! By this point the settlement figure had gone up by another £300. So today my mother paid it off over the phone...well they wanted EVERY detail on her card AND the address...they now have all her details to make a new card! I mean why do they need all the details anyway?! And the cheeky manager turns round to me and said 'just to advise you, you're no longer allowed to apply for a lon with pounds to pocket or quick quid!!' Like I would apply for a loan with them ever again!!!! They have been nothing but hassle! Anyway...my advise, don't even bother because when it comes to paying your loan off in full amount, they won't have any of it!!