I ordered a parcelbox which was unique and useful, even though quite costly. I recieved an update by SMS next day saying it will be delivered that day, with no option to change it or contact the courier. I was at work so they decided to leave the parcel with a neighbour, which i didn't want. Even worse, they sent an SMS quoting a house humber that made no sense. I had to deduce which neighbour it was and found the whole thing a hassle. Sadly, even though the product may be ok the service let this experience down. PostBoxShop also did not reply to my email complaining about the delivery. Avoid.