"The portafina staff were professional & reassuring . But I felt they were slightly powerless ( through no fault of their own ) when dealing with my former pension provider ie in being able to give transfer timescales . I felt there was more progress made when I pushed the provider for timescales . All in all a good service & I'm happy that I have received my pension now ."
Hi, thank you for your kind review and we’re really pleased to hear that you were happy with the service you received. When reviewing a pension, the one thing we cannot control is how long it takes a current provider to send all the information necessary to make a proper analysis. Some are very good while others are glacial, which is immensely frustrating! Thank you for your patience. And thanks again for your review.