Definitely a bad smell about this company. We ordered our Christmas cheese delivery early in November to ensure that everything was organised and were assured that it would be delivered on time. As Christmas eve dawned we went onto the courier website armed with the tracking number provided by pong cheese to find that it was not recognised. When we called the cheese company they dismissed us with a stock message that the courier had sent incorrect tracking numbers but assured us that all cheese deliveries would be met by 7pm. We waited in the house all day for the delivery which never came and it was then too late to purchase cheese from anywhere else which ruined the last part of our Christmas dinner. The company's initial response to this was that we would be refunded and we had to call them to arrange that but didn't even apologise for the missing delivery. A few days later they called with an apology and had the cheek to request that we would not hold it against them and would order from them again! We received no compensation or even an offer of a free cheese for the inconvenience that they caused. I would strongly suggest that no-one else orders from this company especially if you want your cheese to actually be delivered! Find a more reliable source.