At the moment, I have only have a charger to look at as it doesn't work. Initial contact via the website was fine, however they did not contact me with an installation date, I had to chase one. Once passed on to the sub-contractor it was a speedy and efficient process. The installation was checked on the day and seemed fine - the car didn't need a charge so a proper check was not possible. On the first occasion that I tried to use it, the unit cut out after about 15 seconds and has continued to do so. I have contacted Pod Point on three occasions to date and been promised a follow-up call on each occasion without receiving one. It seems that support is non-existent if you do not link the device to your home wifi. This is not currently an option as the our wifi network doesn't reach the area where the unit is situated. At the moment I would suggest anyone considering this complany steers clear and investiage other options. I will be writing to Audi, who link with them, to inform them of this as well.