Even allowing for the delay caused by coronavirus, the organisation of the installation was chaotic. Pod point outsourced the installation to a third party and did not explain this. Our installation required groundwork which had been surveyed and the work paid for to pod point. Unfortunately the installation company did not seem aware of this. On the first date the installation was cancelled on the day. On the second date no one turned up and it took until 5pm to get to speak to someone who would take action. Promised call backs did not happen. I should also say that I felt pressurised to accept pod point's groundwork team. The alternative was to have a path lifted and trench dug. This would have to be left open so that the installer could inspect the work, and then filled in afterwards. For doing this themselves they charged £800 for a job which took 2 hours. In the event had I done it myself I would have had the path lifted for over six months due to lockdown. The groundwork and installation was eventually done cleanly and efficiently with the exception that a sensor had been installed incorrectly and the charger would not work. On the plus side Pod Point's recording of photographs of the key stages of installation, and their ability to monitor the unit remotely, meant that we got it sorted with a telephone call, and me reinstalling the sensor under their direction. The unit looks smart and in the 48 hours since installation it has functioned well.