Whilst the process started okay, once it had been passed to your subcontractors, Energise Energy, it went seriously downhill. Essentially I was expected to do the site survey for Energise Energy. Their application for installation form does not explain clearly what was required or what I would be required to do. So, as requested on Question One of their form I had to go and take a photo, upload it to my PC, then upload it onto the form, then move to the next question (which is on a new page), which required another photo which I had to upload to my PC, then upload onto the form, then the next question (on a new page), another photo and so on. This took quite a while and I was up and down like a jack-in-the-box! I eventually submitted the form but then I was subsequently informed by email that because I couldn't find the bonding to the water supply to take a photo, they may just install the Pod but not commission it until I could prove the water supply was bonded. I was astonished to find that when the actual installer arrived he was required to take the same photos I had already supplied all over again because he was required to take them himself. (At least he had the correct equipment to prove the water supply was bonded). The installer was very good and a clean and efficient worker. I am very upset and annoyed that, not being in the best of health, I had to do the site survey myself and crawl about on the floor, with great difficulty, to take photos which were unnecessary. I have warned the Peugeot Dealership, who are also concerned about my experience, that they should advise their future electric vehicle customers, particularly the elderly and infirm, that if they are dealing with Pod Point, they will be required to go through quite a few hoops, and potentially some crawling on the ground, before they'll even be given an installation date from the subcontractor Energise Energy. I would have only given you 1 Star but the chap who actually did the installation was good enough to drag you up to 2 Stars. Kind regards Ashley Mounsey 2 Clover Lea GU7 3QQ