My insight on Pod Point customer service (wow). I was expecting an engineer at 10AM today to replace our dead WiFi chip. At 11AM when he was overdue by an hour, I called him (had his number from the 'I'll be with you at 10AM text), and he gave me an address which he visited and he said the owner told him nothing was wrong with his pod point. I called customer service, and they gave me the full details of where the engineer visited, including the full address, primary contact name, and a secondary contact name - eventually it turned out that it was another customers of theirs, and they booked it incorrectly, but not before giving me all their details (GDPR anyone?). I complained, as I took the day off work, and I wanted someone to see to us today. After what's been a total of 3 hours and 22 minutes on the phone to them (mostly waiting to get through, and then continually chasing when they fail to 'call back within the hour'). They eventually said someone will be with us between 4 and 5 PM. It's 5PM now, and there's still no one here. I'm on the phone to them (been waiting to get through in excess of 36 minutes) but, their customer support is down the toilet. My recommendation - stay away from these law breaking, frustrating, useless and incompetent cowboys - they're not worth your time.