In summary - Great product, but very messy installation experience. To be fair to Podpoint, everything is now resolved and i am very happy with the charger and App. Nice quality product and a good quality and tidy install. However it was a VERY painful process........ After sending many detailed photos for the virtual Covid survey, an installation date was duly booked. On arrival the first installer highlighted a number of complications with my installation that required some pre-work before installation could take place. Would of course have been better to know that before install date, but again not always easy for them to know until they see the job physically. Extra work was quoted at nearly 300 pounds by podpoint, but I had my own electrician complete for 200. Rebooked in for the install, and a subcontract engineer arrived and stated that all the extra work requested was incorrectly specified, and a waste of time. Attempts on the day to get a final opinion from podpoint on who was right/wrong was not possible, so the install went ahead after spending about 1.5 hrs trying to resolve on the phone. I then had to chase podpoint twice to try and get refunded for the "wasted" work. It was only at this point that i received a call from a very professional technical manager who stated the first engineer was right, and that they would have to come back a 3rd time to rectify. This was carried out next working day by the original engineer, who was also very professional and apologetic. The pod is now installed, looks and works great. But its clear that the speed of expansion and EV adoption (and maybe Covid working) is causing growing pains for Podpoint, and they do not have great control of the sub contractors. Make sure to ask for a podpoint directly employed engineer.