I ordered my DS3 Crossback at the beginning of Feb 2020 and contacted POD for the install of the POD charger at my home address. I dealt with Duncan Lead who sent me various forms to complete regarding install layout and what equipment would be needed and I sent various photos of my electric meter under my stairs to the route the cable needed to go out side to the install point in the garage. This was all accepted with thanks and I then paid for the POD on 4th Feb. I received notification that the install would take place on Friday 20th March between 8.30am and 12pm so I booked this off work as holiday. On 20th March (day of Install) I received a call from Freddie Brownsmith to say the install would not take place due to staff illness. I appreciate sickness cant be planned but this wasted a morning for me. Freddie then re-booked this appointment for 24th March which I accepted and again arranged to be at home. I received a call from the install engineer on the morning of the install to ask if its an internal wiring job or external. I confirmed that I had sent all the photos showing its an internal wiring job and an external garage POD install. The engineer then said he couldn't do it due to Covid-19 risks coming in to my property. Another morning wasted with very poor communication and organisation. A Raymond Abubaker then contacted me to say the install would take place on 15th May, I checked that this would definitely proceed due to the previous errors and was assured it would, however this was again cancelled due to the Covid-19 pandemic as only external installs being carried out but as I was in a sector deemed to be a key worker my install would be prioritised. I then chased up in June and July and received notification from Freddie that the install would take place on Friday 31st July 12pm - 4pm. I received a call from Ben the installer on Thursday 30th July to say he was on his way, which I told him he had the wrong day. After checking with the scheduling team he realised they had provided him with the incorrect install day. However I made a few calls and managed to get someone to my house as I was at work. Ben then called back once at property to say that it was quite an involved job and he would have to do a survey and come back at another time. You can imagine my bewilderment at this after the previous saga of Sickness, Covid, wrong dates and now no-one looking at the photos I had sent through some 6 months previous. The install was re-booked between Freddie and Ben for Saturday August 8th at 8.30am. Ben arrived bang on time and was very polite and apologetic for the previous performance. He worked really hard to get the work done in time as I had a people arriving at lunch time and he was aware to get the work complete. Ben was fantastic and his eye to detail great. He explained how the equipment worked and what I needed to do to get this most out of it. He left my property at 1.30pm and said to call him if I had any problems. As you can see I have been I believe very patient regarding all the cancelations and I am aware of the unprecedented situation, however I do work in a similar service industry whereby the customer service level is critical to maintain business. I have spent far too long on the phone, writing emails and being at home waiting for engineers to make my experience a happy one and I would hesitate to recommend POD to any of my staff as I am the first to have a company electric car. I would welcome any feedback and be interested in any compensation you consider worthy considering I paid over £800 (les Grant) in February for an August install. I would also recommend you use the above in any staff training to hopefully improve the customer experience. Again I must stress that the actual install went really well and Ben was a credit to your company. Yours Mike Beaumont - 07889812759