unfortunately it seemed once the payment was received by Pod Point and initial forms for grant completed, Pod Point entirely lost interest. I had to chase and chase at every stage, from getting the pre-installation form correctly (had issues with downloading) to chasing for an installation appointment (as never received this from them) and finally getting through. The installation was subcontracted to another company. Once I finally made an appointment for early afternoon last Friday, they called me to say the engineer was sick and they had to postpone to early afternoon on Monday (ok, this happens, people get sick) but only to have the installers here at 9am at my door on Monday... thank God I had no meetings and could stay in .. they seemed to have no knowledge that the appointment was for early afternoon and told me they were told I was their first job. So a very disappointing experience getting to the installation point. I cannot however fault the two guys who actually did the installation, they were polite and extremely helpful - my only surprise of this part was a complete lack of any covid protocols, no gloves, or wipes when handing things over, no masks, etc... that said, I made sure I washed my hands immediately every time I took something from them.