Be prepared to become an amateur electrician in order to answer the questions required before an installation slot can be booked. The photos that we took of the path for the installation must have been ignored since upon the electrician's arrival we were informed that the path had to be changed. The options given to us on the day were motivated entirely by how difficult of a job it would be for the electrician or how long it would take. It was only upon questioning and a phone call to the company that another option was available. We were told that this option was more difficult and would potentially incur additional cost if we overran the scheduled timeslot. We agreed and thought that this was fair. The job was done comfortably within the timeslot. I'm sure some of this was luck and some was the skill of the electrician, but the option shouldn't have been so difficult to access just because it required more work for the electrician. If I hadn't have been stubborn, we would have ended up with the charger in a non-ideal location and unsightly trunking all over the front hall or laundry room. I'm only going to do this once - I want it done right! Scheduling was difficult - partly because of Covid-19, which I understand - but also our installation date was changed without letting us know until a surprise 8:30am knock on the door. The electrician who did our installation did not wear a face mask and approached and stood too close given the current Covid-19 circumstances. He was also supposed to call ahead of arrival and discuss accommodations that would be undertaken to keep us and him safe - this call never happened. We're happy with the performance of the charging point now that it's in (2 weeks use so far). It was just such a struggle to get to this point.